Return and Refund Policy

We want you to be happy with your purchase from Furever Grateful. If you are not completely satisfied with your order, please contact us so we can help with your return or refund request.

Return Eligibility

Items must be returned in their original condition and, where applicable, unused and with their original packaging. We reserve the right to refuse returns that do not meet our return requirements.

How to Request a Return

To request a return, please contact us with your order number and details about the item you would like to return. Our team will provide instructions for the return process and let you know whether your return request is eligible.

Refunds

Once we receive and review your returned item, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method. The time it takes for the refund to appear may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return due to their nature or condition. If an item is excluded from our return policy, this will be communicated where applicable before or at the time of purchase.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, damaged, or was sent incorrectly. Please wait for our return instructions before sending an item back.

Exchanges

If you need a different item, size, or product, please contact us before returning your order. We will let you know whether an exchange is available for your purchase.

Contact Us

If you have questions about returns or refunds, please contact Furever Grateful at furevergrateful@furevergrateful.com or call +1 512-470-4549.

Note: The specific return window, exclusions, and refund conditions were not provided in the source material, so I have not invented a number of days or other specific requirements. Those should be confirmed by the client before publishing.